Wann erhalte ich meine Rückerstattung, nachdem ich meine Bestellung zurückgeschickt habe?

Zuletzt erneuert: 16.07.20

COVID-19: Aktuell kommt es zu Verzögerungen bei der Rückerstattung

1. Paketbearbeitung	2. Bearbeitungszeitraum der Bank
6-7 Werktage	Kredit-/Debitkarte: max 14 Werktage PayPal: max 3 Werktage Sofort: max 3 Werktage Klarna: max 3-5 Werktage
Sobald deine Rücksendung in unserem Lager bearbeitet wird, erhältst du eine E-Mail, die den Eingang bestätigt.	Sobald die Rückerstattung von uns autorisiert wurde, muss sie von deiner Bank bearbeitet werden. Wie lange das dauert, hängt sowohl von der Bank als auch von der Zahlungsart ab. Die Rückerstattung wird über die gleiche Zahlungsart abgewickelt, die du ursprünglich verwendet hast.

Du erhältst deine Rückerstattung innerhalb von 14 Tagen:

nach Eingang deiner Rücksendung in unserem Lager; oder
nach Erhalt deiner Widerrufserklärung. Innerhalb dieser 14 Tage muss entweder (a) der Beweis dafür erbracht werden, dass du deine Bestellung zurückgeschickt hast; oder (b) die zurückgesendete Ware bereits bei uns im Lager eingegangen sein.

Rückerstattungen mit Klarna
Hinweis: Wenn du bei einer Bestellung als Zahlungsart Klarna gewählt hast, wird auch die Rückerstattung über Klarna abgewickelt. Nach Eingang der Retoure dauert die Rückerstattung ungefähr 3–5 Werktage. Bitte wende dich bei Fragen oder Unklarheiten direkt an Klarna.

Noch Fragen? Mehr Infos findest du in den FAQs zum Thema Rücksendung & Rückerstattung mit Klarna.

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Häufig gestellte Fragen (FAQs)

Was ist der Status meiner Bestellung?

Log dich ein oder nutze als Gast die Möglichkeit, den Bestellstatus zu ermitteln, einen Umtausch zu veranlassen, eine Rücksendung zu veranlassen, eine Stornierung durchzuführen oder den Status einer Rückerstattung einzusehen.

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KONTAKTIERE UNSEREN KUNDENSERVICE

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